Followed by ”Funds for at least the 1st night need to be collected at the time of booking”. It also stated that ”The same credit/debit card that was used to pay for the room at time of booking must be present at check-in. Right away after booking I receive a confirmation stating what my total was, then stated ”less deposit amount”(amount that was to be charged, amount ”due at Check-In” $0.00. During the online booking process I gave my credit card information because the booking that I did stated that payment was to be made in full for a 1 night stay at time of booking. When booking the hotel I booked 2 rooms for a 1 night stay. This policy is not being applied equally, that is for sure!! Very disappointed about the ”bait and switch-ness” of all of this. Number 3 - Our daughter's husband is at that same Marriott - checked in on Sunday, 26 Feb - and RECEIVED the military discount and he is retired military. Number 2 - I looked at the website just the other day and it just says ”government/military” does not specify ”Active Duty military” - the Marriott's response said their ”policy” is active duty, etc - but nothing about making sure the drop down menu online makes that clear. Number 1 - Their own agent handing the reservation knew we were retired military yet quoted us the military rate - that alone should have enabled a refund. I complained to Marriott about being denied the military discount at the Courtyard Mayo Marriott in Jacksonville FL. And - furthermore - beware when making your reservation - if you think you will get military discount - be advised that only applies to active duty military, not retirees. Told housekeeping about a sulfur rotten egg smell coming from bathroom drain in our disabled access room, but nothing was done about it. So many cost cutting measures that for this price, we will stay elsewhere from now on. Room service is only every other day - for a place costing well over $200 per night - that is ridiculous. The agent making the reservation assured us the beds were firm - FAR FROM IT, they were very soft. Jacksonville | 0.3km from Mayo Clinic Jacksonville The agent making the reservation assured us the beds were firm - FAR FROM IT, they were very soft.
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